PUBLIC MARKS with tags crm & microsoft

Informatique : vendre le vieux monde ? En 10 ans, du fait de l'accélération des débits de l'Internet, le secteur de l'IT vient de connaître de profonds bouleversements aux conséquences extrêmement fortes sur l'emploi informatique.  Dsfc

Several SMB businesses are reporting potential upgrade problems with the likes of the Contact Tracker CRM software yet to be upgraded.

We would like to give you our prognosis: high-end systems will be losing market to generic granulated standard functionality systems.

Why CRM is important

Colloquis' Automated Service Agent™ (ASA) system represents the next generation of online customer service, combining the quality and intimacy of attended support with the low cost of self-service. The Automated Service Agent™ system stands out for its ability to converse in natural language with customers, minimizing frustration and increasing satisfaction. Customers ask questions in their own words and get direct answers, not pages of search results. • Available to customers 24x7 • Serve a virtually infinite number of customers at once • Respond immediately and accurately