PUBLIC MARKS from sara with tag "Remote assistance"

Remote Assistance: Remote Assistance is a Windows XP Professional/Windows 2003 feature to enable Administrators to provide technical support to remote users. If your computer has problems, click on Invite someone to help you over the network. A remote user sends an invitation to an Administrator (or an expert) through e-mail or Windows Messenger. After accepting the request, the Administrator can view the user's desktop. To maintain privacy and security, all communications are encrypted.