11 January 2008 16:30
Hardballs: How To Mind Control Customer Service Reps
by brianwaustin (via)It boils down to, without raising your voice, asserting control over the conversation from the beginning and then never relinquishing that power. By the time you read the true success story at the end, you'll swear the author has Jedi mind-control over customer service reps...
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